Light Up Your Night!
Merch Pirate is Australia’s favourite luminous merchandise brand. Merch Pirate products specialise in night time occasions and activities for the kids and big kids of the world. Our tag line “light up your night” emphasises our passion for lighting up your night and creating unforgettable experiences with the use of our products.
Refund And Returns Policy
Merch Pirate adheres to customers rights to refunds and returns under Australian consumer law which covers faulty products with a proof of purchase such as a receipt. This does not cover if you change your mind or if the product has been subject to damage after the purchase has been made.
Merch Pirate is not required to cover the cost of shipping for returned goods.
Privacy Policy
Merch Pirate does not keep any information unnecessarily, when signing up for promotions or subscriptions information is required to identify the customer and use emails or phone numbers to keep you up to date with any promotions or offers. You can choose to opt out of your subscription. Merch pirate has the right to change the policy anytime. Identity information about you will only be found by Merch Pirate once it has been submitted voluntarily. The purpose of this information is to keep you up to date on relevant promotions. Once information has been submitted voluntarily you consent to the use of your information for contact regarding Merch Pirate.
FAQS
How Do I know if the product will fit me?
Each product profile has the size of the product in the description.
When can a product that I have purchased be returned or refunded?
Please refer to our refunds and returns policy.
How can I see the product in person?
Please refer to the “where can you find our products” section.
A product I have ordered is out of stock. When will it be available to order?
There are times when our products are in very high demand, this can lead to the product selling out before your order is placed. Please send us a message and we can either arrange a refund or let you know when this product will be available again.
What is the cost of postage?
Postage is at the standard flat rate, this will be calculated automatically when purchasing.
How long will my order take to arrive?
Orders will be posted once the funds have been cleared which can take from 1-5 business days depending on your payment method. Postage is usually 2-3 business days once posted, sometimes 7 days if there are delays. You will be given a tracking number to keep you informed on the arrival date of the product.
What can I do to make my order arrive fast?
Payments through credit card and PayPal when not using bank account (e-cheque) are instant. Using express post if you are in a Australia Post express zone will also help your order arrive faster.
Payment is not working, can you help?
Please send us a message so that we can get this sorted.
My order has gone missing, can you help?
Although uncommon this can happen, let us know so that we can ask the postage company to investigate.
Can I track my order?
Every order will include a tracking number that you will keep you updated.